Dispatchers are responsible for taking calls and relaying all necessary information to Patrol Deputies in order for them to respond to calls. For the protection of deputies on shift, dispatchers are also responsible for tracking the location of each deputy on patrol to assure backup units may be quickly dispatched when and where they are needed.
They also dispatch three fire districts and first responders, including Fire District 3, which includes the Woodlawn, Lacassine and Bayou Chene areas; Fire District 5 in Fenton and Fire District 6 in Elton.
The Jefferson Davis Parish Sheriff's Office currently has eight full-time dispatchers, two of which are assigned to the central dispatch location at the 911/Communications building next door to the Sheriff's Office main office location. These dispatchers operate in twelve-hour shifts from 5 a.m. until 5 p.m., and then again from 5 p.m. until 5 a.m.
The dispatch and communications division is under the umbrella of the Jefferson Davis Parish Police Jury, and managed by the Sheriff. All major calls for service are dispatched through central communications and under the direction of departmental head, 911/Communications Director Deputy Adria Bertrand.
Communications Commander Adria Bertrand
Commander Adria Bertrand leads the Communications Division with 17 years of law enforcement communications experience.
With over 15 years with Louisiana State Police, 12 of those years as a Communications Supervisor, Commander Bertrand began her career in 1998 at McNeese State University, where she performed secretarial duties until 2011. She then joined the Louisiana State Police as a Communications Specialist and later a Communications Supervisor for Troop D.
In that capacity, she performed various communication duties, including but not limited to, receiving and transmitting radio traffic and running all requests through NCIC, as well as entering warrants into NCIC when requested.
Commander Bertrand’s specialized training includes a wide variety of telecommunication related duties including crisis intervention, National Criminal Information Center (NCIC) training, basic Critical Incident Stress Management (CISM), advanced dispatch supervisor training, crisis negotiations and 9-1-1 liability.
She also regularly updates her Public Training skills in various areas, such as professionalism and productivity, developing effective teams, performance planning and preview and effective conflict resolution strategies, along with a wide variety of successful supervisory duties.
Commander Bertrand has also received multiple certificates and awards for excellent performance and is a member of the Association of Public Safety Communications Officers (APSO) and the National Emergency Number Association (NENA).
The dispatch and communications division is also responsible for:
- Answering incoming calls from the public
- Receiving 911 calls
- Handling routine air traffic from field patrol units
- Maintaining accurate patrol transmission logs
- Dispatching calls
- Operating the National Crime Information Center (NCIC)
- Notifying and logging ambulances and wreckers for patrol officers
- Assisting internal departments with daily necessities and investigations
Frequently asked questions or call requests:
Why do we need to leave our names for filing a report? This is for record and clarification and also allows dispatchers to follow up with the caller and inform them of the complaint status.
May I request an officer to accompany me to retrieve my personal property from another other location? Officer assistance, in this case, is only possible with a court order.
What if I have custody of a child and the other parent refuses to bring them back? If you have a court order signed by a judge, you must contact your attorney and file a failure to comply with a court order.
The Jefferson Davis Parish Sheriff’s Office Dispatch division also receives frequent inquiries regarding animal control throughout the rural areas of the parish. Like the dispatch and communications division, the responsibility of parish animal control falls under the umbrella of the Jefferson Davis Parish Police Jury, however, the parish currently does not have an animal control department or operations.
Deputies with the sheriff’s office may not pick up any stray or unclaimed animals.